Frequently Asked Questions

We offer live online workshops and self-paced courses designed for school, public, and academic library workers at all levels.

Each course page clearly indicates whether the course is live or self-paced.

Our courses are created for library staff of all types and levels working in public, school, and academic libraries.

We strive to make our courses accessible to all learners. Course videos include captions, and materials are designed to be screen-reader compatible.

If you have specific accessibility needs, please contact course-support@libraryjournal.com prior to the course start date. We will do our best to accommodate your needs.

Some courses are eligible for graduate-level credit through our partnership with Adams State University. Eligibility and credit details are listed on individual course pages.

Instructions for requesting graduate credit are provided within eligible course materials. If you have questions, contact course-support@libraryjournal.com. 

We accept major credit cards for online purchases.

For organizations that require invoicing, please see the information below.

If your total order is $600 or more, you will see an option at checkout to request an invoice.

If your total order is under $600, please submit an invoice request form here: https://info.libraryjournal.com/online-course-invoice-request

Invoice orders are processed manually. Course access is granted once the order is processed.

Invoices are issued outside of the course merchant system and are due upon receipt. Unpaid invoices will result in suspended course access and restrictions on future purchases until the balance is paid in full.

To purchase a course for another learner:

1. Create or log into your own account using your information.
2. At checkout, under Important Information, check the box:
   “Are you buying this course on behalf of someone else?”
3. Complete your purchase.

After checkout:

• Go to My Account
• Select Manage Course Licenses
• Assign the course to the intended learner

The learner will then receive access to the course.

When purchasing multiple seats, the system automatically processes the order as course licenses to be assigned.

After purchase:

• Go to My Account
• Select Manage Course Licenses
• Assign each seat to the appropriate learner

Group discounts are automatically applied at checkout when purchasing three or more seats for the same course.

We'll email you links and reminders, but once you have created an account, you can log in to the same place you created the account or go directly to the learning hub: https://learn.libraryjournal.com/. Any course you are currently enrolled in will be on your dashboard.

All courses are available for 6 months. Courses with live components will be available for 6 months from the first live session. On-demand course materials will be available for 6 months after the start date of the course or the date you make your purchase, if the course has already opened.

We strongly encourage participants to complete their course by the published deadline.

If you need additional time, you may request an extension at least five business days before your access expires:

https://libraryjournal.fillout.com/course-extension-request

Extensions are reviewed case-by-case and are not guaranteed. Delayed access, course difficulty, or time management issues are not valid grounds for an extension.

If approved, a $50 extension fee will apply. Payment must be received before continued access is granted.

You may cancel your registration for a full refund as long as it is at least 3 days prior to the first live class (for hybrid courses) or materials become available (for on-demand courses).

For course bundles/certification series, cancellation or transfer requests must be submitted at least 3 full business days before the start of the first course in the series.

Email course-support@libraryjournal.com with cancellation requests.

You may cancel registrations for a full refund as long as it is at least 3 business days prior to the first live class (for hybrid courses) or materials become available (for on-demand courses).

If the reduced group size no longer qualifies for the same discount, we will adjust pricing for the remaining tickets, and you will be billed for the difference.

Email course-support@libraryjournal.com with cancellation requests.

If you have passed the allowable period for a refund, but you have not accessed the course, you may:

• transfer your enrollment to another course (equal/lesser value or pay the difference).
• transfer the course to a different student.

Email course-support@libraryjournal.com to request a transfer.

Yes! If you're purchasing 3 or more seats in a course, you will get a discount that increases with the number of seats purchased. Our new platform gives you the added option of purchasing multiple seats and assigning them to your team directly, without having to request a quote.

We have other options for groups too. Click here for the details. 

ABSOLUTELY! We love working with you and are more than happy to continue with business as usual. Just fill out the group quote request form, and we'll take it from there. You can also email us at groupsales@libraryjournal.com.

Group discounts are automatically applied to orders based on the number of seats selected for a course.

The price per course seat automatically drops when you have 3 or more seats in your cart. You will not see the original price, just the discounted one. If you're not sure it's working, change the number of seats in the cart to 1, and you'll see the standard cost before your discount. When you change it back to your desired number, the price per seat will decrease.

Once you've completed your purchase, go to your account dashboard and click "Manage Your Course Licenses" to assign each seat to a team member.

You can find more information on managing licenses HERE. This information is also linked on the page where you manage your licenses.

Contact course-support@libraryjournal.com, and we'll assist!

To allocate seats to courses on the new platform, you will need to be registered as a user. You can do this yourself when you go through the checkout process, or we would be more than happy to do this for you. Just let us know what email address to use.

Yes, just enter your existing booking code in the Promo Code section when you checkout.

Once you've completed your purchase, go to your account dashboard and click "Manage Your Course Licenses" to assign each seat to a team member.

Click "Forgot your password?" on the login screen to reset your password.

If you don't receive a password reset email or need additional assistance, reach out to us at course-support@libraryjournal.com.  

• Discounts and promotions are valid only during the stated period and cannot be applied retroactively to existing orders.
• Only one discount or promo can be used per order (no stacking).
• Discounted group rates cannot be combined with promo codes or any other special offers.

If none of those apply to your situation, contact course-support@libraryjournal.com and our team will investigate!

When logged into the Learning Hub (https://learn.libraryjournal.com/), your enrolled courses will appear under My Courses.

If your course is not listed:

1. Click My Account and confirm the order appears in your Order History.
2. If you accidentally selected the option to purchase the course for another learner at checkout, you may have purchased a license that still needs to be assigned.

If so, go to Manage My Course Seat Licenses (this will appear only if you have licenses available) and assign the course to yourself.

If you still need assistance, please contact course-support@libraryjournal.com.

You must complete the Welcome Module to begin accessing course content. 

Email us at course-support@libraryjournal.com if you still need assistance.

Our support team is always here to help! Email us at course-support@libraryjournal.com and we’ll make sure you get what you need.