Frequently Asked Questions
Welcome to Library Journal and School Library Journal's new learning platform! Below you'll find answers to common questions about logging in, registering for courses, and managing your course purchases. If you have additional questions that are not addressed here, please feel free to reach out to course-support@libraryjournal.com for assistance.
GETTING STARTED
Why am I seeing two different platforms?
We’re in the process of rolling out our new learning platform. Some new courses will launch in this updated system, while others may still use our original platform. Each course page will clearly note which platform is being used.
Do I need to create a new account?
Yes. This new platform is separate from our previous course system, so even if you've taken courses with us before, you'll need to register a new account the first time you use the new site.
Where do I log in?
You'll be prompted to log in (or create an account) during the checkout process. After your first course purchase, you can log in directly at https://course.libraryjournal.com/account
COURSE ACCESS
How do I access my courses?
We'll email you links and reminders, but once you have created an account, you can log in to the same place you created the account or go directly to the learning hub: https://learn.libraryjournal.com/. Any course you are currently enrolled in will be on your dashboard.
How long do I have access to the course materials?
All courses are available for 6 months. Courses with live components will be available for 6 months from the first live session. On-demand course materials will be available for 6 months after the start date of the course or the date you make your purchase, if the course has already opened.
I'm having trouble finding my course.
Did you complete the Welcome Module? You must complete this module to begin accessing course content.
Email us at course-support@libraryjournal.com if you still need assistance.
GROUP PURCHASES
Are group discounts still available?
Yes! If you're purchasing 3 or more seats in a course, you will get a discount that increases with the number of seats purchased. Our new platform gives you the added option of purchasing multiple seats and assigning them to your team directly, without having to request a quote.
Can I still work with my sales rep?
ABSOLUTELY! We love working with you and are more than happy to continue with business as usual. Just fill out the group quote request form, and we'll take it from there. You can also email us at groupsales@libraryjournal.com.
How do I get my group discount?
Group discounts are automatically applied to orders based on the number of seats selected for a course.
I don't see my group discount.
The price per course seat automatically drops when you have 3 or more seats in your cart. You will not see the original price, just the discounted one. If you're not sure it's working, change the number of seats in the cart to 1, and you'll see the standard cost before your discount. When you change it back to your desired number, the price per seat will decrease.
How do I assign seats to my team?
Once you've completed your purchase, go to your account dashboard and click "Manage Your Course Licenses" to assign each seat to a team member.
You can find more information on managing licenses HERE. This information is also linked on the page where you manage your licenses.
What if I want to check out online but have my rep assign the seats?
That’s totally fine! Just let your rep know after you’ve completed the transaction, and they can handle the distribution for you.
BULK CREDIT CUSTOMERS
How will I access the new platform?
To allocate seats to courses on the new platform, you will need to be registered as a user. You can do this yourself when you go through the checkout process, or we would be more than happy to do this for you. Just let us know what email address to use.
Do I still use my booking code?
Yes, just enter your existing booking code at checkout!
How do I assign course seats to my team?
You have options! Once you've completed your purchase, you can go to your account dashboard and click "Manage Your Course Licenses" to assign each seat to a team member, or you can just reach out to your rep, and we'll take care of it for you.
TROUBLESHOOTING
I can't log in or forgot my password
Click "Forgot your password?" on the login screen to reset your password. If you're still having trouble, reach out to us at course-support@libraryjournal.com.
I have questions that aren't answered here.
Our support team is always here to help! Email us at course-support@libraryjournal.com and we’ll make sure you get what you need.
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