Frequently Asked Questions

We’re in the process of rolling out our new learning platform. Some new courses will launch in this updated system, while others may still use our original platform. Each course page will clearly note which platform is being used.

Yes. This new platform is separate from our previous course system, so even if you've taken courses with us before, you'll need to register a new account the first time you use the new site.

You'll be prompted to log in (or create an account) during the checkout process. After your first course purchase, you can log in directly at https://course.libraryjournal.com/account.

Yes! If you're purchasing 3 or more seats in a course, you will get a discount that increases with the number of seats purchased. Our new platform gives you the added option of purchasing multiple seats and assigning them to your team directly, without having to request a quote.

ABSOLUTELY! We love working with you and are more than happy to continue with business as usual. Just fill out the group quote request form, and we'll take it from there.

Group discounts are automatically applied to orders based on the number of seats selected for a course.

The price per course seat automatically drops when you have 3 or more seats in your cart. You will not see the original price, just the discounted one. If you're not sure it's working, change the number of seats in the cart to 1, and you'll see the standard cost before your discount. When you change it back to your desired number, the price per seat will decrease.

Once you've completed your purchase, go to your account dashboard and click "Manage Your Course Licenses" to assign each seat to a team member.

You can find more information on managing licenses on that page.

That’s totally fine! Just let your rep know after you’ve completed the transaction, and they can handle the distribution for you.

To allocate seats to courses on the new platform, you will need to be registered as a user. You can do this yourself when you go through the checkout process, or we would be more than happy to do this for you. Just let us know what email address to use.

Yes, just enter your existing booking code at checkout!

You have options! Once you've completed your purchase, you can go to your account dashboard and click "Manage Your Course Licenses" to assign each seat to a team member, or you can just reach out to your rep, and we'll take care of it for you.

Click "Forgot your password?" on the login screen to reset your password. If you're still having trouble, reach out to us at course-support@libraryjournal.com.

Our support team is always here to help! Email us at course-support@libraryjournal.com and we’ll make sure you get what you need.