Frequently Asked Questions

We’re in the process of rolling out our new learning platform. Some new courses will launch in this updated system, while others may still use our original platform. Each course landing page will clearly note which platform is being used.

Yes. This new platform is separate from our previous course system, so even if you've taken courses with us before, you'll need to register a new account the first time you use the new site.

You'll be prompted to log in (or create an account) during the checkout process. After your first course purchase, you can log in directly at https://course.libraryjournal.com/account 

We'll email you links and reminders, but once you have created an account, you can log in to the same place you created the account or go directly to the learning hub: https://learn.libraryjournal.com/. Any course you are currently enrolled in will be on your dashboard.

All courses are available for 6 months. Courses with live components will be available for 6 months from the first live session. On-demand course materials will be available for 6 months after the start date of the course or the date you make your purchase, if the course has already opened.

Did you complete the Welcome Module? You must complete this module to begin accessing course content.

Email us at course-support@libraryjournal.com if you stilll need assistance.

Yes! If you're purchasing 3 or more seats in a course, you will get a discount that increases with the number of seats purchased. Our new platform gives you the added option of purchasing multiple seats and assigning them to your team directly, without having to request a quote.

ABSOLUTELY! We love working with you and are more than happy to continue with business as usual. Just fill out the group quote request form, and we'll take it from there. You can also email us at groupsales@libraryjournal.com.

Group discounts are automatically applied to orders based on the number of seats selected for a course.

The price per course seat automatically drops when you have 3 or more seats in your cart. You will not see the original price, just the discounted one. If you're not sure it's working, change the number of seats in the cart to 1, and you'll see the standard cost before your discount. When you change it back to your desired number, the price per seat will decrease.

Once you've completed your purchase, go to your account dashboard and click "Manage Your Course Licenses" to assign each seat to a team member.

You can find more information on managing licenses HERE. This information is also linked on the page where you manage your licenses.

That’s totally fine! Just let your rep know after you’ve completed the transaction, and they can handle the distribution for you.

To allocate seats to courses on the new platform, you will need to be registered as a user. You can do this yourself when you go through the checkout process, or we would be more than happy to do this for you. Just let us know what email address to use.

Yes, just enter your existing booking code at checkout!

You have options! Once you've completed your purchase, you can go to your account dashboard and click "Manage Your Course Licenses" to assign each seat to a team member, or you can just reach out to your rep, and we'll take care of it for you.

Click "Forgot your password?" on the login screen to reset your password. If you're still having trouble, reach out to us at course-support@libraryjournal.com.  

• Discounts and promotions are valid only during the stated period and cannot be applied retroactively to existing orders.
• Only one discount or promo can be used per order (no stacking).
• Discounted group rates cannot be combined with promo codes or any other special offers.

If none of those apply to your situation, contact course-support@libraryjournal.com and our team will investigate!

Our support team is always here to help! Email us at course-support@libraryjournal.com and we’ll make sure you get what you need.

You may cancel your registration for a full refund as long as it is at least 2 days prior to the first live class (for hybrid courses) or materials become available (for on-demand courses). Email course-support@libraryjournal.com with cancellation requests.

If you have passed the allowable period for a refund, but you have not accessed the course, you may:

• transfer your enrollment to another course (equal/lesser value or pay the difference).
• transfer the course to a different student.

Email course-support@libraryjournal.com to request a transfer.

You may cancel registrations for a full refund as long as it is at least 2 days prior to the first live class (for hybrid courses) or materials become available (for on-demand courses).

If the reduced group size no longer qualifies for the same discount, we will adjust pricing for the remaining tickets, and you will be billed for the difference.

Email course-support@libraryjournal.com with cancellation requests.

If the allowable period for a refund has passed, but the student has not accessed the course, you may:

• transfer their enrollment to another course (equal/lesser value or pay the difference).
• transfer the course to a different student.

Email course-support@libraryjournal.com to request a transfer.